WD 10TB drives no where to be found

[espinobj]

A fully functioning FreeNAS. Working strong with a 6 drive pool. Im wanting to add 2-10TB drives in their own pool for non vital storage. At one point there were working in a stripped pool. I did a clean install of FreeNas and did not wipe the zpool data from the drives. After this is when my issues began. They show in my BIOS however dont list under "storage>disk" and nothing under camcontrol devlist

I ran them on a Ubuntu system and the drive shows up I attempted to write "0's" via the dd command
dd if=/dev/zero of=/dev/sdf bs=512 count=10
dd if=/dev/zero of=/dev/sdf bs=512 seek=$(( $(blockdev --getsz /dev/sdf) - 4096 )) count=1M
but honestly I feel the command freezes. tried to simply format the disks and it seems to freeze. I downloaded and did a usb boot of dban again the drives shows up but 7000 hrs estimated time to write 1 pass of 0's to the drive. I have to be missing something. Drives don't show in windows disk management either. I'm at a loss and at $450 in storage I'd really love to know what I'm missing or what I can do to get these drives working.

FreeNAS-11.2-U3
MoBo: Asus MSA97 LE R2.0
CPU: AMD FX(tm)-4170 Quad-Core Processor (4 cores)
Ram: 16GB
Boot: Dual Samsung 3.1 external USB
HDD x6: Seagate Barracuda ST2000DM008
Non working HDD: WD Ultrastar DC HC510

 

[Chris Moore]

Non working HDD: WD Ultrastar DC HC510

Were these drives obtained by shucking?

At one point there were working in a stripped pool. I did a clean install of FreeNas and did not wipe the zpool data from the drives. After this is when my issues began.

Did you reconfigure hardware when you made the changes you have described?

 

[espinobj]

Were these drives obtained by shucking?

Did you reconfigure hardware when you made the changes you have described?

No these were bare bone drives and wernt shucked.

I made a slight reconfig (added a 10g network card however it was a mellanox and I ultimately removed it due to incompatibly.) After my issues I moved the two drive to my main work station for troubleshooting. Even tried a FreeBSD live boot to see if I could see or wipe the drives and nada. I even pulled out a multimeter to make sure the drives were getting enough power and they are.

 

[Chris Moore]

Non working HDD: WD Ultrastar DC HC510

This is the actual model number that is on the drive?

 

[espinobj]

This is the actual model number that is on the drive?

Yes sir it is.

 

[HoneyBadger]

Please check the model number of the drives against the tables in the WD Power Disable Feature PDF here:

https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/western-digital/collateral/tech-brief/tech-brief-western-digital-power-disable-pin.pdf

The DC HC510 has models with/without this feature. It's possible your drives aren't recognized because they aren't spinning up.

HDD x6: Seagate Barracuda ST2000DM008

FYI: reports indicated these may be shingled drives.

 

[Chris Moore]

So, you have tried them in several different computers and they don't work in any of them? In all cases, were they always receiving 3.3 volt power or were they ever connected in such a way that they were not receiving 3.3 volts?

 

[Chris Moore]

Please check the model number of the drives against the tables in the WD Power Disable Feature PDF here:

That is what I was looking into / thinking.

Yes sir it is.

There should be a longer part number on the drive in this format: HUH721010ALE600
If you can share that with us, it may help isolate the problem

 

[espinobj]

So, you have tried them in several different computers and they don't work in any of them? In all cases, were they always receiving 3.3 volt power or were they ever connected in such a way that they were not receiving 3.3 volts?

Sorry work this week had me MIA. There is a possibility due to the use of a molex to Sata adapter that wasn't fully seated with the HDD. However I can hear the platters spin up and feel/ hear the read arm move. Nothing out of the normal in that aspect. Much quieter than my lower end HDDs and take a bit longer to spin up.

Full Model # HUH721010ALE600
it seems that model come with and with out the power disable feature. The WD part number is the only distinguishing number and mine is: 0F27452 which means my drives DO have the power disable feature.

I only check for 12v and 5v and didnt even know about this feature. Which is pretty cool! HOWEVER from my reading of that PDF using a molex to sata adapter should keep me in the clean. I will run the multi meter on my various sata connections and see what I find out!

 

[Chris Moore]

I only check for 12v and 5v and didnt even know about this feature. Which is pretty cool! HOWEVER from my reading of that PDF using a molex to sata adapter should keep me in the clean. I will run the multi meter on my various sata connections and see what I find out!

Please let us know what your testing has shown. Even if the problem is solved, your answer might help someone else.