I'm having trouble setting up my HDHomeRun Prime.
According to the instructions that came with it, I'm supposed to connect coax+ethernet, insert the cable card, then insert power, then go to my.hdhomerun.com and follow the directions until I'm prompted to call the cable company. However when I do that I get an error on the page I'm told to go to (my.hdhomerun.com) that says to remove the cable card.
Then if I remove the cable card I can find the device (and navigate to its IP -- going to the IP with the cable card inserted errors out as if it can't find the page) and I get this:
I can go into any of the blue links, but it just tells me information about the device (IP/MAC address, tuner status, etc...).
The System log:
And if I click installation instructions I'm brought to my.hdhomerun.com. Where I've tried to download the software for MacOS, but when I launch the software I can't do anything -- it detects the HDHomeRun, but that's it.
According to the instructions that came with it, I'm supposed to connect coax+ethernet, insert the cable card, then insert power, then go to my.hdhomerun.com and follow the directions until I'm prompted to call the cable company. However when I do that I get an error on the page I'm told to go to (my.hdhomerun.com) that says to remove the cable card.
Then if I remove the cable card I can find the device (and navigate to its IP -- going to the IP with the cable card inserted errors out as if it can't find the page) and I get this:

I can go into any of the blue links, but it just tells me information about the device (IP/MAC address, tuner status, etc...).
The System log:
Code:
19700101-00:00:00 System: reset reason = trap error (00040400) 19700101-00:00:04 System: network link 1000f 19700101-00:00:05 System: network link down 19700101-00:00:05 System: ip address expired 19700101-00:00:08 System: network link 1000f 19700101-00:00:09 System: ip address obtained: 192.168.20.177 / 255.255.255.0 20170621-02:00:43 System: time changed from Thu Jan 01 00:00:24 1970 to Wed Jun 21 02:00:43 2017
And if I click installation instructions I'm brought to my.hdhomerun.com. Where I've tried to download the software for MacOS, but when I launch the software I can't do anything -- it detects the HDHomeRun, but that's it.
