Disk Health Warning

[NugentS]

I have a disk health warning due to a number of SMART test failures.

Looking at the records all the failures seem to be aborted tests due to host reset - ie I rebooted / powered off during a smart test. These are not actual failures, just aborted.

zpool clear doesn't clear the warning and there appears to be no way of resetting / ignoring / clearing this metric.

Anyone else got an idea as I am stumped

 

[danb35]

Seems to be a new problem in 22.12.1; see:

smartctl failed (was interrupted) due to a planned reboot, how to clear the 'unhealthy' flag on the affected pools

Hi, I'm pretty new to TrueNas and Scale, so please bear with me and feel free to point out anything I should do differently. I just spotted that both my hdd's pools (4*seagate compute 1T and 4*seagate ironwolf 4T) were showing as 'unhealthy' in the GUI. I decided to start a manual long smartctl...

www.truenas.com

 

[NugentS]

I didn't spot that

Thanks

 

[aerospyke]

Sorry to hijack the thread, I have similar issues but it's taken two drives offline (risky as RAIDZ2 means one issue and i'm lost) .... reboot brings them back online and fine. Is this related to the interrupted scans, OR is it a definite issue with the hardware?

 

[NugentS]

The issue under discussion here shouldn't be taking drives offline - that something else

 

[tjarosz]

I'm having the same issue. The storage health metric show orange because the very first SMART tests failed, presumably during initial setup and install when I was rebooting. Every subsequent SMART test has passed. There is no way to delete the first erroneous failures, nor is there any way to reset the metric.

 

[NugentS]

Wait for the next version I am afraid. Still its only a couple of weeks away now

 

[joeschmuck]

I was seeing this problem as well when I was running Scale, so I switched back to Core. That might not be possible for many people.

 

[dgrigo]

oooh well, have the same, and wodering how is this not resolved after 6 months.

 

[tjarosz]

FYI, the disk health indicator reset back to normal health after updating to the latest Scale version. I haven't seen the health indicator go bad since the update.

 

[RebootNZ]

I have the Same issue here. I'm running the latest Ver of TrueNAS-SCALE-23.10.0.1
It appeared the other day when i got a Fan Failure alert and the Temp of the Drives got to 60deg.

Smarts do not show up any issues / Errors.

Anyone know how to clear this error.

 

[RebootNZ]

Sorry also forgot to add Smart shows a ID 190 has been tripped.

 

[joeschmuck]

Power OFF, not reboot. The wait a few seconds and power back on. I think this is the min/max temp during a power on cycle. You can also change the alarm setpoint if this does not fix it.

 

[RebootNZ]

Thanks for this quick reply.
Powering off for 10 min did not fix the issue as the Warning is still there.

How do i set the Alarm setpoints to be higher please. if it is possible.

 

[NugentS]

60 degrees is way too hot for an HDD IMO

 

[RebootNZ]

Agree. 60 is way to hot.
Had a fan failure. Fan replaced and disk's are back to normal

 

[joeschmuck]

Post the entire output of smartctl -x /dev/adaX where adaX is the drive ID. We will look at the data and tell you more and what to do.

 

[RebootNZ]

Here is the Smart's from one of the Drives.

The Temp on the other 2 are the same. (within reason.)
\

Code:

root@truenas:~# smartctl -x /dev/sda
smartctl 7.3 2022-02-28 r5338 [x86_64-linux-6.1.55-production+truenas] (local bu                                                                         ild)
Copyright (C) 2002-22, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Enterprise Capacity 3.5 HDD
Device Model:     ST6000NM0115-1YZ110
Serial Number:    
LU WWN Device Id: 5 000c50 0c47f036f
Firmware Version: SN05
User Capacity:    6,001,175,126,016 bytes [6.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database 7.3/5319
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Mon Dec  4 08:24:25 2023 AEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  567) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off supp                                                                         ort.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 623) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x70bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR--   077   064   044    -    53394336
  3 Spin_Up_Time            PO----   092   091   000    -    0
  4 Start_Stop_Count        -O--CK   100   100   020    -    19
  5 Reallocated_Sector_Ct   PO--CK   100   100   010    -    0
  7 Seek_Error_Rate         POSR--   093   060   045    -    2026996649
  9 Power_On_Hours          -O--CK   069   069   000    -    27367
 10 Spin_Retry_Count        PO--C-   100   100   097    -    0
 12 Power_Cycle_Count       -O--CK   100   100   020    -    19
184 End-to-End_Error        -O--CK   100   100   099    -    0
187 Reported_Uncorrect      -O--CK   100   100   000    -    0
188 Command_Timeout         -O--CK   100   100   000    -    0 0 0
189 High_Fly_Writes         -O-RCK   100   100   000    -    0
190 Airflow_Temperature_Cel -O---K   052   040   040    Past 48 (Min/Max 46/55)
191 G-Sense_Error_Rate      -O--CK   084   084   000    -    32027
192 Power-Off_Retract_Count -O--CK   100   100   000    -    204
193 Load_Cycle_Count        -O--CK   039   039   000    -    122805
194 Temperature_Celsius     -O---K   048   060   000    -    48 (0 18 0 0 0)
195 Hardware_ECC_Recovered  -O-RC-   077   064   000    -    53394336
197 Current_Pending_Sector  -O--C-   100   100   000    -    0
198 Offline_Uncorrectable   ----C-   100   100   000    -    0
199 UDMA_CRC_Error_Count    -OSRCK   200   200   000    -    0
240 Head_Flying_Hours       ------   100   253   000    -    27140h+04m+44.886s
241 Total_LBAs_Written      ------   100   253   000    -    187159527295
242 Total_LBAs_Read         ------   100   253   000    -    2423741695342
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      5  Comprehensive SMART error log
0x03       GPL     R/O      5  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      8  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x08       GPL     R/O      2  Power Conditions log
0x09           SL  R/W      1  Selective self-test log
0x0c       GPL     R/O   2048  Pending Defects log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x13       GPL     R/O      1  SATA NCQ Send and Receive log
0x15       GPL     R/W      1  Rebuild Assist log
0x21       GPL     R/O      1  Write stream error log
0x22       GPL     R/O      1  Read stream error log
0x24       GPL     R/O    512  Current Device Internal Status Data log
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa1       GPL,SL  VS      24  Device vendor specific log
0xa2       GPL     VS    8160  Device vendor specific log
0xa6       GPL     VS     192  Device vendor specific log
0xa8-0xa9  GPL,SL  VS     136  Device vendor specific log
0xab       GPL     VS       1  Device vendor specific log
0xad       GPL     VS      16  Device vendor specific log
0xb0       GPL     VS    9048  Device vendor specific log
0xbe-0xbf  GPL     VS   65535  Device vendor specific log
0xc1       GPL,SL  VS      16  Device vendor specific log
0xc3       GPL,SL  VS       8  Device vendor specific log
0xd1       GPL     VS     264  Device vendor specific log
0xd2       GPL     VS   10000  Device vendor specific log
0xd4       GPL     VS    2048  Device vendor specific log
0xda       GPL,SL  VS       1  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA                                                                         _of_first_error
# 1  Short offline       Completed without error       00%     27346         -
# 2  Short offline       Completed without error       00%     27337         -
# 3  Short offline       Completed without error       00%     27169         -
# 4  Short offline       Completed without error       00%     27001         -
# 5  Short offline       Completed without error       00%     26833         -
# 6  Short offline       Completed without error       00%     26665         -
# 7  Short offline       Completed without error       00%     26497         -
# 8  Short offline       Completed without error       00%     26329         -
# 9  Short offline       Completed without error       00%     26161         -
#10  Short offline       Completed without error       00%     25993         -
#11  Extended offline    Completed without error       00%     25838         -
#12  Short offline       Completed without error       00%     25825         -
#13  Short offline       Completed without error       00%     25657         -
#14  Short offline       Completed without error       00%     25615         -
#15  Short offline       Completed without error       00%     25490         -
#16  Short offline       Completed without error       00%     25367         -
#17  Short offline       Completed without error       00%     25322         -
#18  Short offline       Completed without error       00%     25154         -
#19  Short offline       Completed without error       00%     24990         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       522 (0x020a)
Device State:                        Active (0)
Current Temperature:                    48 Celsius
Power Cycle Min/Max Temperature:     46/55 Celsius
Lifetime    Min/Max Temperature:     18/60 Celsius
Under/Over Temperature Limit Count:   0/18

SCT Temperature History Version:     2
Temperature Sampling Period:         3 minutes
Temperature Logging Interval:        59 minutes
Min/Max recommended Temperature:     10/40 Celsius
Min/Max Temperature Limit:            5/60 Celsius
Temperature History Size (Index):    128 (47)

Index    Estimated Time   Temperature Celsius
  48    2023-11-29 02:38    51  ********************************
  49    2023-11-29 03:37    52  *********************************
  50    2023-11-29 04:36    52  *********************************
  51    2023-11-29 05:35    53  **********************************
  52    2023-11-29 06:34    53  **********************************
  53    2023-11-29 07:33    53  **********************************
  54    2023-11-29 08:32    54  ***********************************
  55    2023-11-29 09:31    53  **********************************
  56    2023-11-29 10:30    52  *********************************
  57    2023-11-29 11:29    53  **********************************
 ...    ..(  2 skipped).    ..  **********************************
  60    2023-11-29 14:26    53  **********************************
  61    2023-11-29 15:25    54  ***********************************
  62    2023-11-29 16:24    56  *************************************
  63    2023-11-29 17:23    53  **********************************
  64    2023-11-29 18:22    53  **********************************
  65    2023-11-29 19:21    52  *********************************
  66    2023-11-29 20:20    52  *********************************
  67    2023-11-29 21:19    52  *********************************
  68    2023-11-29 22:18    53  **********************************
  69    2023-11-29 23:17    52  *********************************
 ...    ..(  3 skipped).    ..  *********************************
  73    2023-11-30 03:13    52  *********************************
  74    2023-11-30 04:12    53  **********************************
  75    2023-11-30 05:11    54  ***********************************
  76    2023-11-30 06:10    54  ***********************************
  77    2023-11-30 07:09    55  ************************************
  78    2023-11-30 08:08    53  **********************************
  79    2023-11-30 09:07    52  *********************************
  80    2023-11-30 10:06    52  *********************************
  81    2023-11-30 11:05    53  **********************************
  82    2023-11-30 12:04    52  *********************************
  83    2023-11-30 13:03    51  ********************************
  84    2023-11-30 14:02    52  *********************************
  85    2023-11-30 15:01    53  **********************************
  86    2023-11-30 16:00    57  **************************************
  87    2023-11-30 16:59    54  ***********************************
  88    2023-11-30 17:58    53  **********************************
 ...    ..(  9 skipped).    ..  **********************************
  98    2023-12-01 03:48    53  **********************************
  99    2023-12-01 04:47    54  ***********************************
 100    2023-12-01 05:46    55  ************************************
 101    2023-12-01 06:45    55  ************************************
 102    2023-12-01 07:44    56  *************************************
 103    2023-12-01 08:43    56  *************************************
 104    2023-12-01 09:42    56  *************************************
 105    2023-12-01 10:41    54  ***********************************
 ...    ..(  3 skipped).    ..  ***********************************
 109    2023-12-01 14:37    54  ***********************************
 110    2023-12-01 15:36    57  **************************************
 111    2023-12-01 16:35    55  ************************************
 112    2023-12-01 17:34    54  ***********************************
 113    2023-12-01 18:33    53  **********************************
 ...    ..( 10 skipped).    ..  **********************************
 124    2023-12-02 05:22    53  **********************************
 125    2023-12-02 06:21    51  ********************************
 126    2023-12-02 07:20    52  *********************************
 127    2023-12-02 08:19    53  **********************************
   0    2023-12-02 09:18    54  ***********************************
   1    2023-12-02 10:17    55  ************************************
   2    2023-12-02 11:16    51  ********************************
   3    2023-12-02 12:15     ?  -
   4    2023-12-02 13:14    50  *******************************
   5    2023-12-02 14:13     ?  -
   6    2023-12-02 15:12    50  *******************************
   7    2023-12-02 16:11    53  **********************************
   8    2023-12-02 17:10    54  ***********************************
   9    2023-12-02 18:09    54  ***********************************
  10    2023-12-02 19:08    59  ****************************************
  11    2023-12-02 20:07    56  *************************************
  12    2023-12-02 21:06    51  ********************************
  13    2023-12-02 22:05    50  *******************************
  14    2023-12-02 23:04    50  *******************************
  15    2023-12-03 00:03    49  ******************************
 ...    ..(  6 skipped).    ..  ******************************
  22    2023-12-03 06:56    49  ******************************
  23    2023-12-03 07:55    50  *******************************
  24    2023-12-03 08:54    50  *******************************
  25    2023-12-03 09:53    49  ******************************
  26    2023-12-03 10:52    48  *****************************
  27    2023-12-03 11:51    47  ****************************
  28    2023-12-03 12:50    47  ****************************
  29    2023-12-03 13:49     ?  -
  30    2023-12-03 14:48    46  ***************************
  31    2023-12-03 15:47    48  *****************************
  32    2023-12-03 16:46    48  *****************************
  33    2023-12-03 17:45    49  ******************************
  34    2023-12-03 18:44    49  ******************************
  35    2023-12-03 19:43    49  ******************************
  36    2023-12-03 20:42    54  ***********************************
  37    2023-12-03 21:41    54  ***********************************
  38    2023-12-03 22:40    50  *******************************
  39    2023-12-03 23:39    49  ******************************
 ...    ..(  2 skipped).    ..  ******************************
  42    2023-12-04 02:36    49  ******************************
  43    2023-12-04 03:35    48  *****************************
 ...    ..(  3 skipped).    ..  *****************************
  47    2023-12-04 07:31    48  *****************************

SCT Error Recovery Control:
           Read:    100 (10.0 seconds)
          Write:    100 (10.0 seconds)

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 1) ==
0x01  0x008  4              19  ---  Lifetime Power-On Resets
0x01  0x010  4           27367  ---  Power-on Hours
0x01  0x018  6    187158095275  ---  Logical Sectors Written
0x01  0x020  6       582244810  ---  Number of Write Commands
0x01  0x028  6   2423741013884  ---  Logical Sectors Read
0x01  0x030  6      2627072402  ---  Number of Read Commands
0x01  0x038  6               -  ---  Date and Time TimeStamp
0x03  =====  =               =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4       851108919  N--  Spindle Motor Power-on Hours
0x03  0x010  4       851102895  N--  Head Flying Hours
0x03  0x018  4          122805  ---  Head Load Events
0x03  0x020  4               0  ---  Number of Reallocated Logical Sectors
0x03  0x028  4               0  ---  Read Recovery Attempts
0x03  0x030  4               0  ---  Number of Mechanical Start Failures
0x03  0x038  4               0  ---  Number of Realloc. Candidate Logical Sector                                                                         s
0x03  0x040  4             204  ---  Number of High Priority Unload Events
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4               0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4               0  ---  Resets Between Cmd Acceptance and Completio                                                                         n
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              48  ---  Current Temperature
0x05  0x010  1              49  ---  Average Short Term Temperature
0x05  0x018  1              51  ---  Average Long Term Temperature
0x05  0x020  1              60  ---  Highest Temperature
0x05  0x028  1               0  ---  Lowest Temperature
0x05  0x030  1              54  ---  Highest Average Short Term Temperature
0x05  0x038  1              25  ---  Lowest Average Short Term Temperature
0x05  0x040  1              51  ---  Highest Average Long Term Temperature
0x05  0x048  1              26  ---  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1              60  ---  Specified Maximum Operating Temperature
0x05  0x060  4             160  ---  Time in Under-Temperature
0x05  0x068  1               5  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4              18  ---  Number of Hardware Resets
0x06  0x010  4              10  ---  Number of ASR Events
0x06  0x018  4               0  ---  Number of Interface CRC Errors
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x000a  2            2  Device-to-host register FISes sent due to a COMRESET
0x0001  2            0  Command failed due to ICRC error
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS

 

[joeschmuck]

The only thing I can think of is this:
Power Cycle Min/Max Temperature: 46/55 Celsius
Lifetime Min/Max Temperature: 18/60 Celsius
Under/Over Temperature Limit Count: 0/18
Min/Max Temperature Limit: 5/60 Celsius
0x05 0x020 1 60 --- Highest Temperature

Which shows you have hit the magic "warranty is now expired" temperature of 60C and you did it 18 times. Not good.
I'm not sure what kind of case you have your drives in but as @NugentS stated, that is too hot. If you value your NAS then I would suggest you place your NAS in a better case. If you have your NAS in a confined space, relocate it so it can breath. Heat kills.

If all of this is due to one fan failure?, you should have turned it off and waited for a replacement fan.

Not trying to be mean, just letting you know that you have a serious problem and should find a way to deal with it.

Best of luck to you.