Can't display subtitle in PLEX!

futurehome

Cadet
Joined
May 13, 2013
Messages
9
I've installed the PLEX plugin on my 9.2.1.7, and I also put the src file with the mkv together, but the plex display no option to select subtitle.
Can anyone help me ?
Thanks.
 

Ericloewe

Server Wrangler
Moderator
Joined
Feb 15, 2014
Messages
20,194
This is probably a question for the Plex forums. I'd ask there if nobody here has an answer.
 

RobertT

Explorer
Joined
Sep 28, 2014
Messages
54

phimmerich

Cadet
Joined
Sep 3, 2018
Messages
5
Bumping this.
I am running plex on my qnap and a FreeNAS server. I am running Version 1.13.5.5332 on the FreeNAS server and i have the sub-zero plug-in.
It appears that the plugin does work in getting the srt files and on the Qnap Plex server the subtitles work fine, however on the FreeNAS server they dont.
I checked and all the settings are the same.
Anyone have had that same problem ?
 

HRS

Dabbler
Joined
Aug 4, 2014
Messages
39
same here.
used to stream movies and subtitles from freenas to a smb share on kodi, but after upgrading to the latest freenas version which no longer supports SMBv1 (which is probably a correct decision) I cannot mount the smb shares from kodi.
I tried using Plex instead (which I was using previously only for music), but I can't get external subtitles to work.
tried adding ".forced.srt" ; tried changing various settings (according to the forums) ; tried scanning and rescanning the library ; even tried adding subtitles files in various languages....
nothing seems to be able to convince plex to consider the exteral subtitle files
and naturally they are in the same folder as the movie with the same permissions, same file name: name.mkv, name.eng.forced.srt

the plex logs do not seem to provide any clue

does anyone have any clue?

UPDATE:
I saw the following post which states:
If the server runs on a NAS platform (especially QNAP) there is another big issue:
there must be not a single file name or folder name with non-ascii characters (stuff like: á ã ê ç etc.) on it, or the Local Media Assets agent doesn’t work.

Is that true??
I have quite a few non ascii filenames for both moview and subtitle files. Plex does not have any problem playing the movies with non-ascii characters in the file names
 
Last edited:

HRS

Dabbler
Joined
Aug 4, 2014
Messages
39
I checked with a friend who runs a PlexMediaServer on a completely different setup, and subtitles don't work for him as well.
Does anyone have any clue other that pointing me to setup of agents and language?
 
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